FAQ

1. What pet products does BTIGlobalInnovation sell? BTIGlobalInnovation offers premium, innovative pet essentials for dogs and cats – including collars, leashes, harnesses, interactive toys, puzzle feeders, beds, blankets, grooming tools, bowls, travel accessories, and more. Our focus is on smart design, safety, durability, and making pet life more fun and comfortable.

2. Where do you ship? We ship to all 50 states in the United States, including Alaska, Hawaii, and Puerto Rico (where available). Orders are processed and shipped within 1–2 business days.

3. What are your shipping options and times? We offer three simple options (delivery times are business days, excluding weekends & holidays):

  • Express Shipping (3–6 business days): $20
  • Free Standard Shipping (7–14 business days): $0 (on qualifying orders – threshold shown clearly at checkout)
  • Standard Shipping (7–14 business days): $10

You'll receive a tracking number via email as soon as your order ships.

4. Do you offer free shipping? Yes! Free Standard Shipping (7–14 business days) is available on qualifying orders (the minimum amount, if any, will display transparently at checkout).

5. What is your return policy? We want both you and your pet completely satisfied! Enjoy 30-day returns on unused items in original condition with tags/packaging. Most returns include a prepaid label. If damaged or not as described, we cover return shipping and make it right with a refund or replacement.

6. How do I track my order? Check the tracking link in your shipping confirmation email, or log into your BTIGlobalInnovation account for real-time updates.

7. Are your products safe for pets? Yes! All BTIGlobalInnovation products use pet-safe, non-toxic materials that meet or exceed U.S. safety standards. We include size/age recommendations and any necessary warnings (like no small parts for puppies/kittens) on each product page.

8. How can I contact support? We're here to help you and your pets! Email: support@btiglobalinnovation.com Live chat: Bottom right on the website We usually reply within 12–24 hours (Monday–Friday).